Payment and Shipping FAQs

What payment methods do you accept?

We accept the following payment methods for your convenience:

• PayPal (Friends and Family option only)
• Zelle
• Cash App
• Gift Cards (OneVanilla Master Gift Card only)

For detailed guidance on using PayPal’s Friends and Family option, you can visit PayPal’s official guide.

Do I need to confirm payment before my order is shipped?

Yes, all payments must be confirmed before your order can be processed and shipped. Please ensure your payment is complete and accurate to avoid delays.

How soon will my order be shipped after payment confirmation?

We process and ship orders within 24 hours or the next business day after payment confirmation. This allows us to ensure prompt delivery of your items.

How can I confirm my payment?

After completing your payment, you can confirm it by:

• Sending a screenshot or receipt via email.
• Contacting our customer service team directly.

If you’re using PayPal, be sure to select the Friends and Family option to avoid unnecessary fees or delays. You can find additional details on PayPal’s fee structure.

Can I track my shipment?

Yes! Once your order is shipped, we’ll provide you with a tracking number to monitor your package’s progress. You can track it through your carrier’s official tracking page, such as USPS Tracking.

Are there any additional fees for shipping?

No, shipping is free on all domestic orders. There are no hidden fees, so you can shop with confidence!

Do you offer international deliveries?

Yes, we ship internationally! Please note:

• A shipping fee will apply based on the destination.
• Delivery times may vary by country.

For more information about international rates and estimated delivery times, feel free to contact us.

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Additional Information:

• If you have any questions or require assistance, check out our Customer Support Page.
• Learn more about our Return Policy and Terms of Service.